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Troubleshooting and Issue Resolution

This guide is to assist users of Enterprise Nurs to determine and overcome variety of problems that might be encountered while using Nurs. More issue resolution articles will be added to this section to provide guidance in solving various issues.

  • Alerts Troubleshooting Guide

    Customer did not receive transaction alert Steps to troubleshoot:  Check if customer is subscribed to the service from customer 360. If not, subscribe customer. Provide values for account number, phon...

  • Basic Troubleshooting Steps

     Find below the basic steps to follow to identify the cause of an issue:  Check the response received from the execution of the said request.   Check logs to identify the cause of the issue.   Check i...

  • Customer Not Found in Nurs

    Find below diagram showing the steps to take to solve this issue...

  • E-Statement not Received

    Find below diagram showing the steps to take to solve this issue...